Privacy policy

1. Who we are

RADIONTV ("we," "us," or "our") is an independent advisory service that helps people in the United States with radio reactivation, new subscriptions, and plan changes. We are not affiliated with any radio, satellite, or streaming service provider. This policy explains what information we collect when you visit radiontv.online or call us, how we use it, and the choices you have.

By using our website or calling our phone line, you agree to the practices described in this policy.

2. Information we collect

Information you give us. When you call or email us, you may share:

• Your name, phone number, email address, and ZIP code or state
• Details about your radio, device, or vehicle, such as the radio ID or ESN, make, and model
• Information about your current or desired subscription and plan
• Anything else you choose to tell us during the conversation

Information collected automatically. When you browse our website, we may collect your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.

We do not ask for or store full payment card numbers through this website. Payments for subscriptions are handled directly by the service provider.

3. How we use your information

• To answer your questions and guide you through reactivation, subscriptions, and plan changes
• To follow up on your request when you've asked us to
• To maintain, secure, and improve our website and services
• To measure the performance of our advertising and understand how visitors find us
• To comply with legal obligations and protect against fraud or misuse

We do not sell your personal information.

4. Phone calls

Calls to (800) 251-0975 may be monitored or recorded for quality assurance, training, and record-keeping. Where required by law, you will be told at the start of the call. If you prefer not to be recorded, let the advisor know.

We will only contact you by phone, text, or email when you've asked us to or given your consent, in line with the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You can opt out of further contact at any time by telling us on a call or emailing info@radiontv.online.

5. How we share information

We share personal information only when needed to serve you or when required by law:

• Service providers who host our website, run our phone systems, or provide analytics, under agreements that limit their use of your data
• Radio or subscription providers, only with your permission and only to complete a request you've made
• Legal and safety purposes, such as responding to a lawful request, enforcing our terms, or protecting rights and safety
• Business transfers, if RADIONTV is involved in a merger, acquisition, or sale of assets

6. Cookies and tracking

Our website may use cookies and similar technologies to remember preferences, understand site traffic, and measure ad campaigns, including call tracking that shows which ad led to a call. You can block or delete cookies in your browser settings. Some browsers send "Do Not Track" signals; because there is no common standard, our site does not currently respond to them, but we honor Global Privacy Control signals where required by law.

7. Data retention and security

We keep personal information only as long as needed for the purposes described here, or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your privacy rights

Depending on your state of residence, including California, Virginia, Colorado, Connecticut, Utah, Texas, and others with consumer privacy laws, you may have the right to:

• Know what personal information we collect and how we use it
• Request a copy of your personal information
• Request correction or deletion of your personal information
• Opt out of the sale or sharing of personal information and targeted advertising
• Not be treated differently for exercising these rights

California residents have these rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. To make a request, email info@radiontv.online or call (800) 251-0975. We will verify your identity before responding and reply within the time the law requires. You may use an authorized agent to make a request on your behalf.

9. Children's privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Significant changes will be highlighted on our website.

11. Contact us