Refund policy

1. What this policy covers

This Refund Policy applies only to advisory fees charged by RADIONTV, an independent third-party advisory service. It does not cover subscription, plan, activation, or other charges billed by your radio, satellite, or streaming service provider. For those charges, please contact your provider directly, as their own refund and cancellation terms apply.

2. Before you are charged

If RADIONTV charges an advisory fee, the advisor will state the exact amount, what it covers, and when it will be charged before any payment is taken, and will charge you only with your clear agreement. If you decline, you can end the call without being charged.

3. When you can get a refund

• 14-day satisfaction refund. If you're not satisfied with our advisory service, you can request a full refund of the RADIONTV fee within 14 days of the charge.
• Service not provided. If we charged you but did not provide the agreed service, you are entitled to a full refund.
• Duplicate or unauthorized charges. Any duplicate charge, or any charge you did not agree to, will be refunded in full regardless of when you report it.

4. What is not covered

• Charges billed by your service provider, including subscription, renewal, activation, or early cancellation fees
• Outcomes controlled by your provider or equipment, such as plan availability, pricing, or whether a radio can be reactivated, where our advisory service was provided as agreed and the 14-day window has passed

5. How to request a refund

Call (800) 251-0975 or email info@radiontv.online with:

• Your full name and the phone number or email you used
• The date and amount of the charge
• The last four digits of the card charged (never send the full card number)
• A short description of the reason for your request

6. How refunds are processed

We review refund requests within 3 business days and let you know the outcome. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the refund may take 5 to 10 business days to appear on your statement.

7. Cancelling a provider subscription

RADIONTV cannot cancel or change a subscription with your service provider. To cancel, contact your provider directly. If it helps, we can explain the steps and what information the provider is likely to ask for.

8. Disputes and chargebacks

We encourage you to contact us first so we can resolve any billing concern quickly. This does not limit your right to dispute a charge with your bank or card issuer.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed. Refund requests are handled under the policy in effect on the date you were charged.

10. Contact us