Terms and conditions

1. Acceptance of these terms

These Terms and Conditions govern your use of radiontv.online and any call, email, or other service provided by RADIONTV ("we," "us," or "our"). By using our website or services, you agree to these terms and to our Privacy Policy and Refund Policy. If you do not agree, please do not use our services.

2. Who we are

RADIONTV is an independent third-party advisory service serving customers in the United States. We are not affiliated with, endorsed by, authorized by, or acting on behalf of any radio, satellite, or streaming service provider, and we are not any provider's customer service department. You may contact your service provider directly at any time without using RADIONTV.

3. Our services

We provide phone and email guidance on radio reactivation, new subscriptions, plan changes, vehicle and device setup, and general billing questions. This includes explaining options, helping you locate your radio ID, and preparing you for the steps you take with your provider.

We do not:

• Own, manage, or have access to your provider account
• Send activation or refresh signals, or activate service ourselves
• Set, change, or guarantee provider prices, trials, promotions, or billing
• Sell subscriptions on a provider's behalf

4. No guarantee of results

Whether your radio can be reactivated, which plans are offered, what they cost, and how quickly service resumes depend on your provider, your equipment, and signal conditions. We give guidance in good faith, but we cannot guarantee any particular outcome, price, or timeframe.

5. Fees and billing

• Provider charges. Subscription and plan charges are billed by your service provider under the provider's own terms. RADIONTV does not receive or control those charges.
• RADIONTV advisory fees. If we charge a fee for our advisory service, the advisor will tell you the exact amount, what it covers, and when it will be charged before any payment is taken. We will charge you only with your clear agreement. You may decline and end the call at no cost.
• No hidden charges. We do not add recurring charges, automatic renewals, or extra services without your express consent.
• Refunds. Refunds of RADIONTV fees are handled under our Refund Policy.

6. Your responsibilities

• Give accurate information about your radio, device, vehicle, and situation
• Use our services only for radios, devices, and accounts you own or are authorized to manage
• Keep your provider password, PIN, and security codes private. We will never ask for them.
• Make all account and payment decisions with your provider yourself

7. Third-party providers and trademarks

Any product, service, or company names mentioned on our website or during a call belong to their respective owners and are used only to identify them. Their use does not imply any affiliation or endorsement. Your relationship with a service provider is governed solely by that provider's terms.

8. Calls and communications

Calls may be monitored or recorded for quality and training, as described in our Privacy Policy. We contact you by phone, text, or email only when you've asked us to or given consent. You can opt out at any time by telling an advisor or emailing info@radiontv.online.

9. Use of our website

You may use our website for personal, non-commercial purposes. You agree not to misuse the site, attempt to interfere with its operation, or copy its content for commercial use without permission. Website content is general information, may change without notice, and is not a substitute for your provider's official terms.

10. Disclaimer of warranties

Our website and services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, RADIONTV is not liable for indirect, incidental, special, or consequential damages, or for any acts, charges, or service decisions of third-party providers. Our total liability for any claim relating to our services will not exceed the amount you paid RADIONTV for the service giving rise to the claim. Nothing in these terms limits rights you have under applicable consumer protection law.

12. Governing law

These terms are governed by applicable United States federal law and the laws of the state in which RADIONTV operates, without regard to conflict-of-law rules. Before starting any formal dispute, please contact us so we can try to resolve the issue informally.

13. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page shows when they last changed. Continued use of our services after an update means you accept the revised terms.

14. Contact us